😭Doesn't load - what do?

If any of the following are happening to you:

  1. Website itself doesn't load

  2. Website loads, but the data doesn't

  3. The wallet is not showing you a window to sign a transaction

  4. You have a white screen

Then chances are you're running into a networking issue. This could happen for any reason, but most often happens because your internet provider OR your vpn blocks some important IP address that we need for the app to work.

Troubleshooting 🦾

Try the following options (from easy to hard):

  1. Hard refresh your browser window (CMD+SHIFT+R on mac / CTRL+SHIFT+R on windows)

  2. Try incognito mode

  3. Try a different browser

    1. Especially if you're using Brave - Brave has all kinds of funky privacy stuff that could be blocking connection to our servers

  4. Try disabling any privacy focused extensions like these

  5. If you're using a VPN, try turning it OFF

  6. If you're not using a VPN, try turning it ON. Try a few different countries, like the UK and the US

  7. If nothing helps try installing a different VPN and trying different countries there

If you've tried all of the above and nothing worked please follow the instructions in Share an Error and open a ticket in our discord.

PreviousShare an ErrorNextVerify an NFT Mint

Last updated