# Doesn't load - what do?

If any of the following are happening to you:

1. Website itself doesn't load
2. Website loads, but the data doesn't
3. The wallet is not showing you a window to sign a transaction
4. You have a white screen

<figure><img src="https://3364018093-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP1CBEbwTzCoyWl9J8MH%2Fuploads%2FaGylXAtHwkzDFjZA4pET%2Fimage.png?alt=media&#x26;token=74768cac-53a7-4355-8c1d-5cbea051279f" alt=""><figcaption><p>Something like this</p></figcaption></figure>

Then chances are you're running into a **networking** issue. This could happen for any reason, but most often happens because your internet provider OR your vpn blocks some important IP address that we need for the app to work.

## Troubleshooting 🦾

Try the following options (from easy to hard):

1. Hard refresh your browser window (CMD+SHIFT+R on mac / CTRL+SHIFT+R on windows)
2. Try incognito mode
3. Try a different browser
   1. Especially if you're using Brave - Brave has all kinds of funky privacy stuff that could be blocking connection to our servers
4. Try disabling any privacy focused extensions like these

   <figure><img src="https://3364018093-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTP1CBEbwTzCoyWl9J8MH%2Fuploads%2FwWPjQFYG0EQtDadPm2GK%2Fimage.png?alt=media&#x26;token=328e209f-c3a7-48dd-9c2d-250fc28d66d1" alt=""><figcaption></figcaption></figure>
5. If you're using a VPN, try turning it OFF
6. If you're not using a VPN, try turning it ON. Try a few different countries, like the UK and the US
7. If nothing helps try installing a different VPN and trying different countries there

If you've tried **all of the above** and nothing worked please follow the instructions in [share-an-error](https://docs.tensor.trade/trade/troubleshooting/share-an-error "mention") and open a ticket in our [discord](https://discord.gg/tensor).