> For the complete documentation index, see [llms.txt](https://docs.tensor.trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tensor.trade/trade/troubleshooting/doesnt-load-what-do.md).

# Doesn't load - what do?

If any of the following are happening to you:

1. Website itself doesn't load
2. Website loads, but the data doesn't
3. The wallet is not showing you a window to sign a transaction
4. You have a white screen

<figure><img src="/files/8FxiVauqII2mH3A8DNRo" alt=""><figcaption><p>Something like this</p></figcaption></figure>

Then chances are you're running into a **networking** issue. This could happen for any reason, but most often happens because your internet provider OR your vpn blocks some important IP address that we need for the app to work.

## Troubleshooting 🦾

Try the following options (from easy to hard):

1. Hard refresh your browser window (CMD+SHIFT+R on mac / CTRL+SHIFT+R on windows)
2. Try incognito mode
3. Try a different browser
   1. Especially if you're using Brave - Brave has all kinds of funky privacy stuff that could be blocking connection to our servers
4. Try disabling any privacy focused extensions like these

   <figure><img src="/files/WKBwGsTKIJZFIiERfkdM" alt=""><figcaption></figcaption></figure>
5. If you're using a VPN, try turning it OFF
6. If you're not using a VPN, try turning it ON. Try a few different countries, like the UK and the US
7. If nothing helps try installing a different VPN and trying different countries there

If you've tried **all of the above** and nothing worked please follow the instructions in [Share an Error](/trade/troubleshooting/share-an-error.md) and open a ticket in our [discord](https://discord.gg/tensor).


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