> For the complete documentation index, see [llms.txt](https://docs.tensor.trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tensor.trade/trade/troubleshooting/share-an-error.md).

# Share an Error

If you ever try to transact on Tensor but get an error, the best thing you an do is **follow the steps below** to share it with us.

That way we'll be able to resolve the issue the **quickest** (typically within a few hours), and you can get back to trading. 📈⚡️

## Step 1: Open the console

Press: Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

You'll see this open up:

<figure><img src="/files/KZPIFRIsmHksmAABEeBN" alt=""><figcaption></figcaption></figure>

## Step 2: Try to transact

Your transaction will fail:

<figure><img src="/files/WpXfJmlzH16wCgmZJVNY" alt=""><figcaption></figcaption></figure>

Now go look for an error in console that looks something like this:

<figure><img src="/files/apduvKcIYgHDfn8WE6S5" alt=""><figcaption><p>a useful error</p></figcaption></figure>

or this:

<figure><img src="/files/NOMwwbCO5PcKJUPAJrpO" alt=""><figcaption><p>another useful error</p></figcaption></figure>

Note, there are a few errors you will often see in console that are NOT the errors you're looking for, specifically they include these 2:

<figure><img src="/files/9NNsIwLCbz6Oz6mB9Fek" alt=""><figcaption><p>ignore this!</p></figcaption></figure>

<figure><img src="/files/zzrNzRMtLIDbXCi36dmf" alt=""><figcaption><p>ignore this too!</p></figcaption></figure>

## Step 3: Paste 2 things into Discord into 🐛 **#bug-reports**

1. The error as seen above
2. Full transaction signature for the failed transaction

{% hint style="success" %}
Don't worry, these errors don't contain any private / identifiable info, so you're safe to share them
{% endhint %}